Customer Service Representative resume keywords

What a customer service representative resume is screened for, and example bullets to adapt. Use the skills that are true of your experience, and put them inside accomplishment bullets rather than in a bare list.

Also covers: Customer Service Agent, Call Center Agent, Customer Support, CSR, Customer Care, Support Specialist, Contact Center Agent.

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Scoring against Customer Service Representative keywords.

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Skills and keywords

These are the terms most consistently used to screen customer service representative applications. Spell tools and certifications the way postings spell them — a screen matches the words, not the meaning.

Customer serviceProblem solvingCRMZendeskActive listeningCall handlingTicket managementDe-escalationTyping speed

Example bullets

Each one has blanks in brackets. Fill them with your own figures, or rewrite the line — never keep a number you cannot explain.

  • Handled N+ calls, chats and emails a day with a CSAT of N%.
  • Resolved N% of issues on first contact, above the team average of N%.
  • Cut average handle time from N to N minutes by writing macro responses.
  • Retained N customers a month who called to cancel.

Verbs that signal ownership

Open bullets with these rather than with “responsible for” or “worked on”:

handledresolvedcutretained

Related roles

Administrative AssistantReceptionistData Entry ClerkOffice ManagerVirtual Assistant