Customer Success Manager resume example

This resume example demonstrates a mid-level Customer Success Manager who focuses on retention, product adoption, and structured onboarding. It suits professionals with around four years of account management experience looking to highlight metrics like net revenue retention and churn reduction.

Mid level example. The person, employers and figures are invented. Use your own real numbers.

Jordan Vance
Customer Success Manager
jordan.vance@example.com·(555) 010-0199·Denver, CO
SUMMARY
Customer Success Manager with 4 years of experience driving account management, customer retention, and churn reduction for B2B software accounts. Skilled in conducting quarterly business reviews, managing onboarding workflows, and identifying expansion revenue opportunities.
EXPERIENCE
Customer Success ManagerMar 2024 – Present
CloudScale Software · Denver, CO
•Manages a book of business worth $3.2M in annual recurring revenue, maintaining an average gross retention rate of 94 percent across 65 enterprise software accounts.
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
██████Jun 2022 – Feb 2024
██████ · Boulder, CO
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
•████ ██████ ███ ███████ ██████ ████ ████ ██████ ███ ████████ ██ ███ ████ ███████
SKILLS
████████████, ██████, ██████, ██████, ██████, ██████, ██████
████████████, ██████, ██████, ██████, ██████, ██████, ██████
████████████, ██████, ██████, ██████, ██████, ██████, ██████
EDUCATION
██████Aug 2018 – May 2022
██████
CERTIFICATIONS
██████ · 2024
Available to paid customers

Unlock the full resume for this job and every other example, plus the resume builder.

Sign in to unlockSee plans

Why this resume works, summary examples and skills

4 notes on what to copy, three summaries by level and the full skills list.

Available to paid customers

Unlock these notes for this job and every other example, plus the resume builder.

Sign in to unlockSee plans

Check your customer success manager resume

Pre-set to Customer Success Manager. Free, no signup, nothing stored.

Scoring against Customer Success Manager keywords.

Your resume is analysed in memory and is not stored. Nothing is saved unless you create an account and explicitly save it.