IT Support Specialist resume example

This example resume shows how an entry-level IT Support Specialist presents hands-on technical troubleshooting and customer service experience. It suits job seekers transitioning from retail technology roles into corporate IT support.

Entry level example. The person, employers and figures are invented. Use your own real numbers.

Marcus Vance
IT Support Specialist
marcus.vance@example.com·(555) 010-0199·Columbus, OH
SUMMARY
IT Support Specialist with 2 years of experience providing technical support and desktop troubleshooting. Skilled in resolving hardware and software issues within Windows and macOS environments using ticketing systems.
EXPERIENCE
IT Support SpecialistJun 2024 – Present
Apex Financial Systems · Columbus, OH
•Resolved 45+ tickets a week with a first-contact resolution rate of 82%.
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██████Jan 2023 – May 2024
██████ · Columbus, OH
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SKILLS
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EDUCATION
██████Aug 2019 – Dec 2022
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CERTIFICATIONS
██████ · 2023
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