Customer Service Representative resume example

This example resume demonstrates how an entry-level candidate can break into customer support by highlighting transferable retail experience, active listening, and problem solving. It suits job seekers transitioning from customer-facing service roles into remote or office support positions.

Entry level example. The person, employers and figures are invented. Use your own real numbers.

Jordan Vance
Customer Service Representative
jordan.vance@example.com·(555) 010-0199·Columbus, OH
SUMMARY
Customer service representative with 2 years of experience handling inbound inquiries, de-escalating customer frustration, and managing support tickets. Proficient in CRM software and Zendesk, maintaining a 96% customer satisfaction score across phone and email channels.
EXPERIENCE
Customer Support SpecialistMar 2024 – Present
Apex Retail Support · Columbus, OH
•Handled 65+ calls, chats and emails a day with a CSAT of 96% by practicing active listening and applying clear problem solving.
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██████Jan 2023 – Feb 2024
██████ · Columbus, OH
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SKILLS
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EDUCATION
██████Aug 2019 – May 2023
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